Ever wonder why every year, you get a notice to renew your Sage Business Care plan as part of your Sage 300 software investment? Have you wondered what it includes exactly? In this article, we’ll answer those questions and more.
What is “Business Care”?
Sage Business Care represents support and maintenance costs that every ERP software developer puts in place. This annual fee provides for ongoing research and development, product improvements, new version releases, and continued innovation so that Sage 300 keeps pace with broader changes in technology (in other words, helps to prevent Sage 300 from becoming obsolete).
Also depending on which Sage Business Care plan you choose (discussed later in this article), it also includes various levels of customer support.
Business Care Benefits
Here’s a look at what’s included in all Sage Business Care Plans:
Product Updates and Enhancements
Each year, Sage makes a significant investment in product development to incorporate new features, productivity enhancements, security updates, hardware compatibility, and product fixes & patches.
24 x 7 Knowledgebase Access
Each plan comes with unlimited access to the same problem-solving information used by Sage support centers which provides you with fast and searchable support knowledge.
Different Plans, Different Needs
Different Sage Business Care plan options allow you to choose the level of support you need based on your own in-house IT expertise.
Silver Plan - the base plan that includes the core benefits mentioned earlier, plus 5 Sage support cases annually and 1 user for Sage Intelligence Reporting and Sage CRM.
Gold Plan - all the benefits of Silver, but with unlimited support cases and Anytime Learning courses through Sage University.
Platinum Plan - all the benefits of Gold, but with 2 users for both Sage Intelligence and Sage CRM.
Note on Sage300cloud - with a Sage 300cloud subscription, Sage Business Care plans include additional features that are not available for Sage 300 Classic (perpetual license).
Contact us if you have questions about business care or need personalized support from our team of Sage 300 technical experts.