In a recent communication from Sage, the company stated that they reviewed their CRM portfolio and have decided to retire the SageCRM.com hosted/cloud product as of August 31, 2019.
While technical support will continue to be available through August 31st, after that date you will no longer be able to access SageCRM.com.
In a statement, Sage said the decision will enable the company to focus time and resources more efficiently.
Sage CRM On-Premises NOT Affected
The on-premises version of Sage CRM that integrates with your Sage 300 or Sage 300cloud software is not affected. The only product that is being retired is SageCRM.com which Sage hosted themselves on behalf of customers.
Planning for Retirement
If you’re currently using SageCRM.com, it’s recommended that you plan ahead and start your transition before August 31, 2019. Specifically, Sage recommends that you backup your database and download a copy to a separate location. Instructions for downloading your database can be found here.
Contact us to plan ahead or discuss transition options which can include migrating your data from SageCRM.com to the Sage CRM On-Premises product.