---
title: Sage 300 ERP A/R Statement Printing – Troubleshooting 101
description: "Sage 300 ERP A/R Statement Printing Error: There are no records in the specified range."
---

[Equation Tech Blog ](https://www.equationtech.us/sage-accpac-blog)

# [Sage 300 ERP A/R Statement Printing – Troubleshooting 101](https://www.equationtech.us/sage-accpac-blog/bid/96068/sage300-ar-statement-printing-troubleshooting101)

 Written by [EQ Tech](https://www.equationtech.us/sage-accpac-blog/author/eq-tech) | Tue, May 12, 2015

**At Equation, there are certain tech support issues that come up time and time again. A/R Statement Printing is one such stumbling block. Read on to find several quick troubleshooting tips…**

****Error:  There are no records in the specified range.****

**[Sage 300 ERP](https://www.equationtech.us/sage_erp_accpac) clients will have a customer with an open balance but when they try to print a statement through A/R Statements/Letters/Labels, they receive the below error message:**

****

**The usual culprit can be found on the **Processing** tab of the main Customer record.  Make sure that the checkbox next to **Print Statements** is marked. **

****

**Clients running the most recent version of Sage 300 ERP (2014 aka 6.2) will also need to be on the lookout for customers setup as **Sage Billing and Payment Customers** (also designated on the **Processing** tab of the main Customer record).  
**

****If a customer is designated as a **Sage Billing and Payment Customer** then in order for statements to print, the check box on the **A/R Statements/Letters/Labels** screen must also be selected prior to printing. The same principle applies for Customers using the **National Accounts** designation.****

********

****Finally, check the **Criteria** tab for other options that may be restricting your statement from printing. For example, if you have a client with open invoices that are offset by account credits creating a zero balance, their statement would not print unless you were to mark the checkbox below to include Zero balance customers.****

********

**If you would like more information about how to troubleshoot your Sage 300 ERP software, please [contact Equation Technologies](https://www.equationtech.us/contact) today.**

[View full post](https://www.equationtech.us/sage-accpac-blog/bid/96068/sage300-ar-statement-printing-troubleshooting101)

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