The Equation Management Team

Our Hands-on, Management Team Leads with Decades of Experience

Erica Burles Headshot 2024

Erica Burles, President

Clients say Erica is the standard by which they measure all consultants... Erica Burles, President of Equation Technologies, founded the San Diego firm in January, 2001. She is a seasoned Certified Public Accountant (CPA) with deep domain experience accounting, review, and tax services... expertise acquired while working in accounting firms. 

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Erica's combined accounting and business expertise enables her to streamline a company's processes while implementing new accounting, CRM, or ERP systems. She consistently leads her team to deliver implementations on time and on budget. Erica conducts rigorous needs analysis and discovery to determine if there is a proper fit between the client, company, and the software package being considered. She is relentlessly honest and open with clients about the possibilities and limitations of each package. She then develops the optimal project plan and design before handing off to the consulting team. Her clients say she is "patient to a fault" and is constantly listening and tuned into their needs. Erica, they say, "...has become the standard by which we measure all other consultants we work with."

The National Association of Professional Women (NAPW) honors Erica Burles as a 2016-2017 inductee into its VIP Woman of the Year Circle. She is recognized with this prestigious distinction for leadership in business and consulting services. Erica is also an active contributor on Huffington Post and has featured as a guest speaker on Sage Advice Podcast.

Education: Bachelor of Science in Accounting, Certified Public Accountant

Certifications: NetSuite, Sage 300, HR Office, Project and Job Costing and Sage CRM.

Brian Miller

Brian Miller, Director of Solution Engineering

Allow us to introduce Brian, Equation’s Director of Solution Engineering and the best solution tailor we’ve ever seen. Having joined our team in 2007 as a consultant and then specialized in implementations, he's uniquely experienced as our lead of pre-sales scoping & architecting ERP solutions. He turns problem-solving into an art and like any good tailor can make sure it’s exactly the right fit.

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Brian started his career as an accountant (he’s also a CPA with a BA in Economics), but luckily for us found his way to ERP. The rest, they say, is history. Crafting solutions that optimize client processes and building long-term connections is what makes his work life tick, and that’s not a spiel. It’s not just a job to him, it’s a genuine dedication to making an impact through his work. Offline, you’ll find him riding the ocean waves (we had to mention surfing at least a couple of times, it’s a California requirement), going to concerts, travelling, hanging out with his feline overlords (cats) or doing crossfit. (He is definitely Kenough)

Darby

Darby Schafer, Vice President of Client Services

Darby brings the spirit of 'Anything is Possible' to each project, which is key as the head of our support for both Sage 300 and Sage Intacct, as well as our Managed Services department. He has a first-rate understanding of the challenges of both owners and managers, gained during his experience as an accountant and auditor for large corporations, government contractors, and owning his own businesses. 

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With a Bachelors in Financial Management and Masters in Business Administration, Darby approaches every client's business as if it were his own. He enjoys seeing the impact when a client moves to the cloud, helping our hosted clients continue their digital transformations, and finding ideal solutions to tricky support challenges. Outside of work, he enjoys time with his children and grandchildren, his friends, and working on home improvement projects here and there.
Doug

Doug Bilderback, Senior Solution Architect

Doug is Equation’s optimizer of operational efficiency and one of our top teachers & trainers. For almost a decade he has been the driving force behind implementing solutions & improving business processes. With a knack for making ERP migrations look like a breeze and the ability to find a broken process from a mile away, Doug is the go-to for making clients’ lives easier. Before Equation, Doug was a Controller in the beauty industry and a Director of Finance at a mid-sized non-profit.

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Armed with an MBA & a CPA, plus undergraduate degrees in both Accounting & Finance (because who needs sleep, amirite?), he’s not just your average problem solver – he’s a certified financial expert. To say Doug has a love affair with challenges is an understatement. He thrives on exploring tough waters & finding the big “Aha!” moment to complex problems. Outside the world of numbers, and when not prepping for his two teenage son’s Boy Scout camping trips (or doing other volunteer Scoutmaster things), you’ll find Doug with his wife enjoying the great outdoors of the Pacific Northwest.

Effie

Effie Paek, Customer Success Strategic Director

Effie is our collaboration champion. She makes sure clients get the most out of their solutions, saving them time and money. Effie started working with ERP systems in 1999 as an Implementation Consultant and her expertise is tough to match. She joined our team in 2007 for 2 years, then took a detour and returned in 2016. Her return was like a sequel nobody knew they needed, but now can’t live without.

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Effie combines an undergraduate in English and Masters in Business Administration with decades of technology expertise. Her ability to join the needs of the left and right brained teams consistently helps our clients get more out of their systems. Outside of her work, Effie enjoys traveling, teaching Pilates, and unwinding with some good food, wine, and furry friends.
Shauna bio photo - Equation Technologies (2)

Shauna Bishop, Director of Professional Services

Shauna unravels accounting mysteries and supports all things Sage 300 & CRM. Her first implementation was in 1991, setting up an Accpac system as a Director of Finance & Manager of Information Services. In 2003, Shauna left that role to start Integrated Business Solutions to help other businesses with their ERPs. After meeting Erica in 2020 and discovering their kindred spirit of taking care of clients, Shauna joined forces with Equation in 2022.

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Education-wise, her journey took a non-traditional route as she took accounting courses while earning an Associate Degree in Computer Programming & Network Engineering. With a passion for tackling challenges and creating meaningful change, the projects she finds most appealing involve streamlining processes, crafting reporting, or finding solutions to complex problems all before lunch. When not working or gardening with her grandson, you’ll find her playing volleyball with her four daughters or savoring the finer things in life (think good food & drink) with her husband.

 

"We make sure that there is a good fit between Equation and your company. We are fully committed to helping you achieve your near-term and long-term business objectives. Our many loyal clients tell us that they have been very pleased with the results from our work. Your success is the measure of our achievement!"

Erica Burles, President  Equation Technologies, Inc.