--- title: Creating a successful CRM and ERP integration description: The main reason it is in your best interest to integrate your ERP application with your CRM is to get a maximum ROI. A successful integration is essential. image: https://www.equationtech.us/hs-fs/file-1385224340-jpg/images/crm_erp_integration.jpg --- [866.436.3530](tel:+8664363530) | [** Customer Portal Login](https://na.myconnectwise.net/support/index.htm?Company=equationtech) [Speak With an Expert](https://www.equationtech.us/speak-with-an-expert) [![Equation Technologies - Sage Business Partner | San Diego](https://www.equationtech.us/hs-fs/hubfs/Redesign_Images/logo.png?width=230&name=logo.png "Equation Technologies - Sage Business Partner | San Diego")](https://www.equationtech.us/) - [Sage Services](https://www.equationtech.us/sage-services) - Products We Support - [Sage 300](https://www.equationtech.us/sage-services/sage-300-cloud) - [Sage Intacct](https://www.equationtech.us/sage-services/sage-intacct/) - [Sage CRM](https://www.equationtech.us/sage-services/sage-crm) - [Sage Payroll](https://www.equationtech.us/sage-services/sage-payroll) - [Sage HCM](https://www.equationtech.us/sage-services/sage-hcm-software) - [Sage FAS](https://www.equationtech.us/sage-services/fixed-assets) - [Sage Intelligence](https://www.equationtech.us/sage-services/sage-intelligence) - [Sage Enterprise Intelligence](https://www.equationtech.us/sage-services/sage-enterprise) - Services We Offer - [Software Selection](https://www.equationtech.us/software-solution-selection) - [Implementation](https://www.equationtech.us/sage-services/erp-implementation) - [Customization](https://www.equationtech.us/sage-services/customization) - [Support](https://www.equationtech.us/sage-services/support) - [Training](https://www.equationtech.us/sage-services/sage-training) - [Sage Cloud](https://www.equationtech.us/sage-services/hosting) - [Upgrades](https://www.equationtech.us/sage-services/upgrades) - [Extend Sage](https://www.equationtech.us/sage-integrations) - [Magento eCommerce](https://www.equationtech.us/sage-integrations#magento) - [ADP](https://www.equationtech.us/en/sage-300-sage-intacct-payroll-powered-by-adp) - [Aloha POS](https://www.equationtech.us/sage-integrations#aloha) - [Salesforce](https://www.equationtech.us/sage-integrations#salesforce) - [TimeClockPlus](https://www.equationtech.us/timeclockplus) - [Other Solutions](https://www.equationtech.us/other-solutions) - Industries - [Distribution](https://www.equationtech.us/distribution-management-software-solution) - [Education Nonprofit](https://www.equationtech.us/education-nonprofit-accounting-software) - [Financial Services](https://www.equationtech.us/financial-services-software) - [Franchise](https://www.equationtech.us/franchise-management-software) - [Healthcare](https://www.equationtech.us/healthcare-finance-software) - [Hospitality](https://www.equationtech.us/hotel-restaurant-accounting-software-solutions) - [Metal Processors & Distributors](https://www.equationtech.us/erp-for-metal-industry-businesses) - [Nonprofit](https://www.equationtech.us/nonprofit-accounting-software) - [Professional Services](https://www.equationtech.us/professional-services-software) - [SaaS & Technology](https://www.equationtech.us/erp-software-for-technology) - [Resources](https://www.equationtech.us/sage-software-resource-library) - [Technology Blog](https://www.equationtech.us/technology-blog) - [Training](https://www.equationtech.us/sage-services/sage-training) - [Online Videos](https://www.equationtech.us/sage-300-erp-accpac-tutorial) - [Case Studies](https://www.equationtech.us/case-studies) - [About](https://www.equationtech.us/about-us) - [Meet The Team](https://www.equationtech.us/management-team) - [Partners](https://www.equationtech.us/partners) - [Careers](https://www.equationtech.us/careers) - [Contact](https://www.equationtech.us/contact) This is a search field with an auto-suggest feature attached. - There are no suggestions because the search field is empty. # Creating a successful CRM and ERP integration ![technology blog](https://www.equationtech.us/hs-fs/file-1385224340-jpg/images/crm_erp_integration.jpg) **twitter **linkedin **facebook The main reason it is in your best interest to integrate your ERP application (which manages finance, inventory and receivables, etc.) with your CRM application (which manages relationships, support, upsells, etc.) is that it will significantly improve your ROI on both investments. At a high level, [CRM and ERP integration](https://www.equationtech.us/system-integration/) will eliminate any *“swivel-chair”* data entry, and as a result, will automate everyday business processes, increase the accuracy of your data and provide a better view into your customer base. ![CRM ERP integration](https://www.equationtech.us/hs-fs/file-1385224340-jpg/images/crm_erp_integration.jpg) ### When integrating your ERP system with your CRM, there are some things to consider 1. **Contact & Account Integration -** The CRM and ERP system both contain contact and account information, with ERP focused on billing and shipping addresses and the CRM focused on prospects and sales/support. Your integration between these systems must address these various business rules for each system, while supporting ongoing changes custom fields on these objects at the same time. 2. **Product Integration.** The CRM application will need to provide access to any products that are contained in the ERP if true process integration is going to be created. For example: allowing sales people to view and/or order from bills of materials. 3. **Order and Quote Management.** Your company will need this if you are going to turn proposal generation (created in the CRM) into actual orders (executed and tracked at the ERP level.) 4. **Product/Order/Invoice Repository.** A necessary function of the CRM/ERP integration is the ability to provide your sales reps with visibility of the status of the order, as well creating and tracking changes. When considering what a lack of integration would do to your every day business processes, it makes sense to integrate your systems. For example, if you’re a manufacturer whose accounting functions are handled in your ERP application and your sales team currently tracks their opportunities and wins in the CRM system. Without having your systems integrated, these orders are manually entered into the ERP financials module, leaving room for errors. Equation Technologies is a certified Sage partner and specializes in [Sage 300 ERP](https://www.equationtech.us/sage_erp_accpac/) and [Sage CRM](https://www.equationtech.us/SageCRM/). For more information or for help [integrating Sage 300 ERP and Sage CRM](https://www.equationtech.us/system-integration/), [contact Equation Technologies](https://www.equationtech.us/contact/) today.  ### Related Articles ##### [Sage 300 & Windows 10 End of Life: What You Need to Know](https://www.equationtech.us/sage-accpac-blog/sage-300-windows-10-end-of-life-what-you-need-to-know) There’s been a lot of conversation lately around Windows 10 end of life and what that means for... ##### [From Start-Up to Quarter Billion – How Sage 300 Scaled Success](https://www.equationtech.us/sage-accpac-blog/from-start-up-to-quarter-billion-how-sage-300-scaled-success) We also have a [video version](https://drive.google.com/file/d/1ssdM9iHt6Wz86A-VDvAER03NdXkAodg9/view?usp=sharing) of this article, where you can hear directly from one of our ERP... ##### [How to Simplify Payroll and Job Costing with Sage 300](https://www.equationtech.us/sage-accpac-blog/how-to-simplify-payroll-and-job-costing-with-sage-300) Getting payroll to play nice with your job costing system is like fitting a square peg into a round... ## Need Help Now? 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