Issue: SageCRM - User unable to log in

Posted by EQ Tech on Wed, Jul 22, 2009

Issue: 

CRM user unable to login and received error message reading "Access violation at address 1A003F78 in module 'eware.dll'. Read of address 53534144".

When check in http://[servername]/[CRM install name]/eware.dll/sysadmin it shows that there are multiple logon sessions recorded for the user.

Solution: 

The user's view is corrupted within the vSentinel view in the database.

To resolve this, restart IIS in the CRM application server.

Topics: Sage 300 (ACCPAC), Sage CRM

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