--- title: Sage Customer Portal Now Available to All description: The Sage Customer Portal is now available to anyone looking to expand their Sage 300 ERP knowledge, login no longer required to access material image: https://www.equationtech.us/hs-fs/file-14059150-png/images/sage_customer_portal_1-resized-600.png --- [866.436.3530](tel:+8664363530) | [** Customer Portal Login](https://na.myconnectwise.net/support/index.htm?Company=equationtech) [Speak With an Expert](https://www.equationtech.us/speak-with-an-expert) [![Equation Technologies - Sage Business Partner | San Diego](https://www.equationtech.us/hs-fs/hubfs/Redesign_Images/logo.png?width=230&name=logo.png "Equation Technologies - Sage Business Partner | San Diego")](https://www.equationtech.us/) - [Sage Services](https://www.equationtech.us/sage-services) - Products We Support - [Sage 300](https://www.equationtech.us/sage-services/sage-300-cloud) - [Sage Intacct](https://www.equationtech.us/sage-services/sage-intacct/) - [Sage CRM](https://www.equationtech.us/sage-services/sage-crm) - [Sage Payroll](https://www.equationtech.us/sage-services/sage-payroll) - [Sage HCM](https://www.equationtech.us/sage-services/sage-hcm-software) - [Sage FAS](https://www.equationtech.us/sage-services/fixed-assets) - [Sage Intelligence](https://www.equationtech.us/sage-services/sage-intelligence) - [Sage Enterprise Intelligence](https://www.equationtech.us/sage-services/sage-enterprise) - Services We Offer - [Software Selection](https://www.equationtech.us/software-solution-selection) - [Implementation](https://www.equationtech.us/sage-services/erp-implementation) - [Customization](https://www.equationtech.us/sage-services/customization) - [Support](https://www.equationtech.us/sage-services/support) - [Training](https://www.equationtech.us/sage-services/sage-training) - [Sage Cloud](https://www.equationtech.us/sage-services/hosting) - [Upgrades](https://www.equationtech.us/sage-services/upgrades) - [Extend Sage](https://www.equationtech.us/sage-integrations) - [Magento eCommerce](https://www.equationtech.us/sage-integrations#magento) - [ADP](https://www.equationtech.us/en/sage-300-sage-intacct-payroll-powered-by-adp) - [Aloha POS](https://www.equationtech.us/sage-integrations#aloha) - [Salesforce](https://www.equationtech.us/sage-integrations#salesforce) - [TimeClockPlus](https://www.equationtech.us/timeclockplus) - [Other Solutions](https://www.equationtech.us/other-solutions) - Industries - [Distribution](https://www.equationtech.us/distribution-management-software-solution) - [Education Nonprofit](https://www.equationtech.us/education-nonprofit-accounting-software) - [Financial Services](https://www.equationtech.us/financial-services-software) - [Franchise](https://www.equationtech.us/franchise-management-software) - [Healthcare](https://www.equationtech.us/healthcare-finance-software) - [Hospitality](https://www.equationtech.us/hotel-restaurant-accounting-software-solutions) - [Metal Processors & Distributors](https://www.equationtech.us/erp-for-metal-industry-businesses) - [Nonprofit](https://www.equationtech.us/nonprofit-accounting-software) - [Professional Services](https://www.equationtech.us/professional-services-software) - [SaaS & Technology](https://www.equationtech.us/erp-software-for-technology) - [Resources](https://www.equationtech.us/sage-software-resource-library) - [Technology Blog](https://www.equationtech.us/technology-blog) - [Training](https://www.equationtech.us/sage-services/sage-training) - [Online Videos](https://www.equationtech.us/sage-300-erp-accpac-tutorial) - [Case Studies](https://www.equationtech.us/case-studies) - [About](https://www.equationtech.us/about-us) - [Meet The Team](https://www.equationtech.us/management-team) - [Partners](https://www.equationtech.us/partners) - [Careers](https://www.equationtech.us/careers) - [Contact](https://www.equationtech.us/contact) This is a search field with an auto-suggest feature attached. - There are no suggestions because the search field is empty. # Sage Customer Portal Now Available to All ![technology blog](https://www.equationtech.us/hs-fs/file-14059150-png/images/sage_customer_portal_1-resized-600.png) **twitter **linkedin **facebook Do you desire to be a Sage 300 ERP (formerly "Sage ERP Accpac") power user?  Well, look no further than the **[Sage Customer Portal](https://customers.sagenorthamerica.com/)**! Previously only accessible to those with a registered User ID, the Sage Customer Portal is now open to guests and customers alike. Here you can find help with common issues, hot fixes, open support cases directly with Sage (Silver Plans 5 get support cases per year, Gold Plans get unlimited support cases), and get user guides. Please note that the Sage Customer Portal works best when using Internet Explorer. ### Getting Started in the Sage Customer Portal To use this site, go to the Logon screen and sign up for a Portal Account using your Customer Account number. If you don’t know your Customer Account information, contact your Sage partner. You may also use the site as a guest although you may not have access to some of the updates. Below is a screenshot of how to navigate to the **Knowledgebase**.  Here you can enter specific search criteria (phrase/word) to find help with an issue.  ![Sage Customer Portal Knowledgebase](https://www.equationtech.us/hs-fs/file-14059150-png/images/sage_customer_portal_1-resized-600.png) For example, a common issue in [Sage 300 ERP](https://www.equationtech.us/sage_erp_accpac/) Version 5.5 is *deposits continuing to be on the bank reconciliation* even after you've cleared them.  In order to find the fix for this issue, type in “cleared deposits,” which would result in the Hot Fix (HF) “HF210-26734” as a solution. Be sure to contact your Sage partner before applying any fix to your live data.  We always recommend that you apply a fix to a Test Company, or create a backup or Database Dump, prior to applying the fix to make certain that you have the best results and that the fix was applied correctly. If you are just looking to increase your general knowledge of your Sage product, see the **Resources **section of the site.  Here you can look up User Guides, troubleshoot common problems, and read up on technical resources.   ![Sage Customer Portal Resources](https://www.equationtech.us/hs-fs/file-14059197-png/images/sage_customer_portal_2-resized-600.png) To take your [Sage 300 ERP](https://www.equationtech.us/sage_erp_accpac/) (formerly "Sage Accpac") knowledge one step further, head over to [Sage U](http://www.sageu.com/sage300erp/index.html) where you can access prerecorded “Anytime Learning” training courses (free to Gold Plan members, 10% off for Silver Plan members).  You also can sign up for realtime training, Microsoft Excel courses, free webinars and private training.  For companies that are new to Sage and want to save money on training costs, Sage U the best place to start.  Sage provides an enormous amount of support materials for their customers, so take advantage and make yourself more efficient and valuable to your company! [Contact](https://www.equationtech.us/contact/) the Sage 300 experts at Equation Technologies if you need Sage 300 support, training, or any other guidance. ### Related Articles ##### [Sage 300 & Windows 10 End of Life: What You Need to Know](https://www.equationtech.us/sage-accpac-blog/sage-300-windows-10-end-of-life-what-you-need-to-know) There’s been a lot of conversation lately around Windows 10 end of life and what that means for... ##### [From Start-Up to Quarter Billion – How Sage 300 Scaled Success](https://www.equationtech.us/sage-accpac-blog/from-start-up-to-quarter-billion-how-sage-300-scaled-success) We also have a [video version](https://drive.google.com/file/d/1ssdM9iHt6Wz86A-VDvAER03NdXkAodg9/view?usp=sharing) of this article, where you can hear directly from one of our ERP... ##### [How to Simplify Payroll and Job Costing with Sage 300](https://www.equationtech.us/sage-accpac-blog/how-to-simplify-payroll-and-job-costing-with-sage-300) Getting payroll to play nice with your job costing system is like fitting a square peg into a round... ## Need Help Now? [![Request a Call](https://hubspot-no-cache-na2-prod.s3.amazonaws.com/cta/default/41683/0d27fa16-1614-41b4-9caf-f9597d262c41.png)](https://hubspot-cta-redirect-na2-prod.s3.amazonaws.com/cta/redirect/41683/0d27fa16-1614-41b4-9caf-f9597d262c41) Products We Support - [Sage 300](https://www.equationtech.us/sage-services/sage-300) - [Sage Intacct](https://www.equationtech.us/sage-services/sage-intacct/) - [Sage CRM](https://www.equationtech.us/sage-services/sage-crm) - [Sage HRMS](https://www.equationtech.us/sage-services/sage-hrms) - [Sage FAS](https://www.equationtech.us/sage-services/fixed-assets) - [Sage Intelligence](https://www.equationtech.us/sage-services/sage-intelligence) - [Sage Enterprise Intelligence](https://www.equationtech.us/sage-services/sage-enterprise) - [Sage Financials](https://www.equationtech.us/sage-services/sage-live) Services We Offer - [Software Selection & Licensing](https://www.equationtech.us/sage-services/erp-software-selection) - [Implementation](https://www.equationtech.us/sage-services/erp-implementation) - [Customization](https://www.equationtech.us/sage-services/customization) - [Support](https://www.equationtech.us/sage-services/support) - [Training](https://www.equationtech.us/sage-services/sage-training) - [Hosting](https://www.equationtech.us/sage-services/hosting) - [Upgrades](https://www.equationtech.us/sage-services/upgrades) Resources - [Technology Blog](https://www.equationtech.us/technology-blog) - [Training](https://www.equationtech.us/sage-services/sage-training) - [Sage Software Video Tutorials](https://www.equationtech.us/sage-300-erp-accpac-tutorial) - [Case Studies](https://www.equationtech.us/case-studies) About - [Meet The Team](https://www.equationtech.us/management-team) - [Certifications & Partners](https://www.equationtech.us/partners) - [Careers](https://www.equationtech.us/careers) - [Contact](https://www.equationtech.us/contact) - [San Diego Location](https://www.equationtech.us/sage-300-support-san-diego) - [Orange County Location](https://www.equationtech.us/sage-300-support-orange-county) - [Seattle Location](https://www.equationtech.us/sage-300-support-seattle) [![Equation Technologies - Sage 300 Authorized Partner](https://www.equationtech.us/hs-fs/hubfs/Redesign_Images/logo-footer.png?width=220&name=logo-footer.png "Equation Technologies - Sage 300 Authorized Partner")](https://www.equationtech.us/) **Equation Technologies** United States: 533 2nd Street Encinitas, CA 92024 Canada: #301 - 220 Brew Street Port Moody, BC V3H 0H6 Phone: 866.436.3530  •  E-mail: [info@equationtech.us](mailto:info@equationtech.us) Equation Technologies ©2016 [Contact Us](https://www.equationtech.us/contact)  | [Privacy Policy](https://www.equationtech.us/privacy-policy) ```json { "@context" : "http://schema.org", "@type" : "Article", "author" : { "@type" : "Person", "name" : "Mark Badran" }, "dateModified" : "Mon, Dec 10, 2012", "datePublished" : "Mon, Dec 10, 2012", "description" : "Sage 300 (formerly Sage Accpac) blog with informative articles in reference to financial software processes and procedures including payroll taxes, training, product information, custom development.", "headline" : "Sage Customer Portal Now Available to All", "image" : { "@type" : "ImageObject", "height" : 800, "url" : "https://cdn2.hubspot.net/hub/41683/file-14059150-png/images/sage_customer_portal_1-resized-600.png", "width" : 800 }, "mainEntityOfPage" : { "@id" : "https://www.equationtech.us/sage-accpac-blog/bid/91748/Sage-Customer-Portal-Now-Available-to-All", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "height" : 60, "url" : "https://www.equationtech.us/hs-fs/hubfs/Redesign_Images/logo.png?t=1474998725496&width=230&name=logo.png", "width" : 600 }, "name" : "Equation Technologies Inc." } } ```