--- title: Sage 300 Subscription License Has Expired description: What to do if you logged into your Sage 300 system and are seeing your Sage 300 subscription license has expired for the following programs:” image: https://www.equationtech.us/hubfs/Sage%20300%20Subscription%20license%20has%20expired.png --- [866.436.3530](tel:+8664363530) | [** Customer Portal Login](https://na.myconnectwise.net/support/index.htm?Company=equationtech) [Speak With an Expert](https://www.equationtech.us/speak-with-an-expert) [![Equation Technologies - Sage Business Partner | San Diego](https://www.equationtech.us/hs-fs/hubfs/Redesign_Images/logo.png?width=230&name=logo.png "Equation Technologies - Sage Business Partner | San Diego")](https://www.equationtech.us/) - [Sage Services](https://www.equationtech.us/sage-services) - Products We Support - [Sage 300](https://www.equationtech.us/sage-services/sage-300-cloud) - [Sage Intacct](https://www.equationtech.us/sage-services/sage-intacct/) - [Sage CRM](https://www.equationtech.us/sage-services/sage-crm) - [Sage Payroll](https://www.equationtech.us/sage-services/sage-payroll) - [Sage HCM](https://www.equationtech.us/sage-services/sage-hcm-software) - [Sage FAS](https://www.equationtech.us/sage-services/fixed-assets) - [Sage Intelligence](https://www.equationtech.us/sage-services/sage-intelligence) - [Sage Enterprise Intelligence](https://www.equationtech.us/sage-services/sage-enterprise) - Services We Offer - [Software Selection](https://www.equationtech.us/software-solution-selection) - [Implementation](https://www.equationtech.us/sage-services/erp-implementation) - [Customization](https://www.equationtech.us/sage-services/customization) - [Support](https://www.equationtech.us/sage-services/support) - [Training](https://www.equationtech.us/sage-services/sage-training) - [Sage Cloud](https://www.equationtech.us/sage-services/hosting) - [Upgrades](https://www.equationtech.us/sage-services/upgrades) - [Extend Sage](https://www.equationtech.us/sage-integrations) - [Magento eCommerce](https://www.equationtech.us/sage-integrations#magento) - [ADP](https://www.equationtech.us/en/sage-300-sage-intacct-payroll-powered-by-adp) - [Aloha POS](https://www.equationtech.us/sage-integrations#aloha) - [Salesforce](https://www.equationtech.us/sage-integrations#salesforce) - [TimeClockPlus](https://www.equationtech.us/timeclockplus) - [Other Solutions](https://www.equationtech.us/other-solutions) - Industries - [Distribution](https://www.equationtech.us/distribution-management-software-solution) - [Education Nonprofit](https://www.equationtech.us/education-nonprofit-accounting-software) - [Financial Services](https://www.equationtech.us/financial-services-software) - [Franchise](https://www.equationtech.us/franchise-management-software) - [Healthcare](https://www.equationtech.us/healthcare-finance-software) - [Hospitality](https://www.equationtech.us/hotel-restaurant-accounting-software-solutions) - [Metal Processors & Distributors](https://www.equationtech.us/erp-for-metal-industry-businesses) - [Nonprofit](https://www.equationtech.us/nonprofit-accounting-software) - [Professional Services](https://www.equationtech.us/professional-services-software) - [SaaS & Technology](https://www.equationtech.us/erp-software-for-technology) - [Resources](https://www.equationtech.us/sage-software-resource-library) - [Technology Blog](https://www.equationtech.us/technology-blog) - [Training](https://www.equationtech.us/sage-services/sage-training) - [Online Videos](https://www.equationtech.us/sage-300-erp-accpac-tutorial) - [Case Studies](https://www.equationtech.us/case-studies) - [About](https://www.equationtech.us/about-us) - [Meet The Team](https://www.equationtech.us/management-team) - [Partners](https://www.equationtech.us/partners) - [Careers](https://www.equationtech.us/careers) - [Contact](https://www.equationtech.us/contact) This is a search field with an auto-suggest feature attached. - There are no suggestions because the search field is empty. # Sage 300 Subscription License Has Expired ![technology blog](https://www.equationtech.us/hubfs/Sage%20300%20Subscription%20license%20has%20expired.png) **twitter **linkedin **facebook Today you have logged into your Sage 300 system and are seeing this Expired Licenses message saying “Your subscription license has expired for the following programs:” which looks like this: ![Sage 300 Subscription license has expired](https://www.equationtech.us/hs-fs/hubfs/Sage%20300%20Subscription%20license%20has%20expired.png?width=482&name=Sage%20300%20Subscription%20license%20has%20expired.png) The message indicates that you can view your data in these programs, but to use any of their other features you must renew your subscription license. Or, you may get an error that says “A problem occurred and a valid license for this product could not be found”.  You know your licenses are valid, and yet this message appears and some of your modules have become inaccessible.  With the release of Sage 300c V2020, Sage has updated their Entitlements Server and is now requiring all versions of Sage, 2018, 2019, and 2020 to be on the latest product update and to have the version 2020 serial number for System Manager set in the License Manager (regardless of the version you are using).  How can this issue be resolved?  Check your System Information to see your version and product update.  Go to Help / About Sage / System Information.  ![Sage 300 System Information](https://www.equationtech.us/hs-fs/hubfs/Sage%20300%20System%20Information.png?width=555&name=Sage%20300%20System%20Information.png) The most recent product updates are:[![New call-to-action](https://hubspot-no-cache-na2-prod.s3.amazonaws.com/cta/default/41683/65048898-998a-452c-a71e-059b77080f9f.png)](https://hubspot-cta-redirect-na2-prod.s3.amazonaws.com/cta/redirect/41683/65048898-998a-452c-a71e-059b77080f9f) - V2018 PU6 - V2019 PU3 - V2020 If your system is not current, we will need to update you to the most recent product update.  That is the first step.  The second step is to back up your current license files and the Entitlements.xml file.  From the System Information screen, note the Shared Data Directory.  This is where the license files are stored.  Make a new folder and copy all the license files into it to store them as a backup.  The third step is to update the System Manager serial number to the V2020 code.  Go to Help / Licenses / License Manager, on the License Information tab and click on Change, enter your new SM V2020 Serial Number and then Refresh.  (your SM serial number can be found on the Sage Customer Portal, or Equation can retrieve it for you) ![Sage 300 License Manager](https://www.equationtech.us/hs-fs/hubfs/Sage%20300%20License%20Manager.png?width=603&name=Sage%20300%20License%20Manager.png) Logout of Sage and back in, and the expired message should no longer appear.  If you need assistance with any of these steps, please give us a call at 866.436.3530 or email [support@equationtech.us](mailto:support@equationtech.us).  Let us help shorten your time of inconvenience and get you back up and running at full capacity! ### Related Articles ##### [Sage 300 & Windows 10 End of Life: What You Need to Know](https://www.equationtech.us/sage-accpac-blog/sage-300-windows-10-end-of-life-what-you-need-to-know) There’s been a lot of conversation lately around Windows 10 end of life and what that means for... ##### [From Start-Up to Quarter Billion – How Sage 300 Scaled Success](https://www.equationtech.us/sage-accpac-blog/from-start-up-to-quarter-billion-how-sage-300-scaled-success) We also have a [video version](https://drive.google.com/file/d/1ssdM9iHt6Wz86A-VDvAER03NdXkAodg9/view?usp=sharing) of this article, where you can hear directly from one of our ERP... ##### [How to Simplify Payroll and Job Costing with Sage 300](https://www.equationtech.us/sage-accpac-blog/how-to-simplify-payroll-and-job-costing-with-sage-300) Getting payroll to play nice with your job costing system is like fitting a square peg into a round... ## Need Help Now? 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