The information below is a summary regarding the compatibility of various operating systems and hardware specs for Sage CRM version 7.3 Service Pack 3
Operating systems listed in this section should be either without Service Pack or with the latest Service Pack available at the time of Sage CRM 7.3 SP3 release.
Warning: Sage CRM doesn't support Microsoft Windows versions that have reached Microsoft end of life. (e.g. Windows XP)
| Requirement | Details |
| Operating system |
|
| Web Server (IIS) | The computer on which you plan to install Sage CRM must have the Web Server (IIS) server role installed. Sage CRM supports Web Server (IIS) 8.5, 8, and 7.5. |
| Installation on a domain controller | You can install Sage CRM on a domain controller if it is running one of the following:
|
You can access Sage CRM from a computer running one of the following:
This section lists supported database platforms and mobile application for Sage CRM 7.3.
Oracle databases are not supported.
Warning: Do not use Microsoft SQL Server 2014 Express supplied with Sage CRM in a production environment. It is provided for demonstration and testing purposes only.
You can access Sage CRM with the following web browsers:
| Web browser | Must be installed on |
| Microsoft Internet Explorer 11 (32-bit edition only; Compatibility View is not supported) |
|
| Microsoft Edge | Windows 10 |
| Mozilla Firefox (latest version) |
|
| Google Chrome (latest version) |
|
| Apple Safari 7 for Mac OS |
|
| Apple Safari for iOS | iOS 9.x |
Note:
– To access the Administration area of Sage CRM, you must use a supported web browser on a Windows-based computer.
– The Classic Dashboard is supported on Microsoft Internet Explorer only.
– On 64-bit editions of Windows, the default web browser is Microsoft Internet Explorer 11 32-bit. The 64-bit edition of Internet Explorer is also installed.
Sage CRM supports and is optimized for viewing on these mobile devices:
| Device | Operating system |
| Android phone | Android 4.4 KitKat or later |
| iPhone | iOS 9.x |
| iPad | iOS 9.x Note: Some Sage CRM features are not supported due to iOS restrictions. |
The mobile device must meet the requirements set in the Mobile devices section.
| App | Supported version |
| Sage CRM for iPhone | Latest version |
| Sage CRM for Android | Latest version |
| Sage CRM Sales Tracker for Windows 8 | Latest version |
The plugin requires the following:
| Requirement | Details |
| Microsoft Internet Explorer 11 (32-bit edition only; Compatibility View is not supported) | Access Sage CRM with this web browser to install and use the Document Drop plugin. |
| Be a system administrator or power user on your computer | Required to install the Document Drop plugin. |
Classic Outlook Plugin and Lite Outlook Plugin require Microsoft .NET Framework versions 3.5 and 4.6 to be installed on client computers. The plugins support the following:
| Supported software | Details |
| Microsoft Internet Explorer 11 (32-bit edition only; Compatibility View is not supported) | Access Sage CRM with this web browser to install and use the Outlook plugins. |
| Microsoft Exchange |
|
| Microsoft Outlook Note: For Classic Outlook Plugin, the Outlook UI must be in one of the following languages:
|
Classic Outlook Plugin supports Outlook supplied with:
|
| Supported versions | Protocols | Supported application delivery methods |
| Citrix XenApp 7.6, 32-bit and 64-bit editions | HTTP, HTTPS |
|
Note: Some Sage CRM features are not supported. For details, please see the Citrix XenApp and RDS Support Guide posted on Sage CRM Help Center.
For more information on how to install and use Sage CRM Outlook plugins with Remote Desktop Services, see the Citrix XenApp and RDS Support Guide posted on Sage CRM Help Center.
| Supported versions | Protocols | Supported application delivery methods |
| Windows Server 2012 R2 Standard or Datacenter, 32-bit and 64-bit editions | HTTP, HTTPS | Publish full desktop |
Sage CRM can run on any virtualization environment.
Sage CRM 7.3 SP1 Compatibility Guide Sage CRM 7.3 Compatibility Guide
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