Every company is different. Every company has different service needs. Some of our clients have full-time IT staff members, while others do not. Some employ an internal application guru; while others do not. Whatever the level of internal support your company has, Equation Technologies has service options to complement your staff. We want to help you be as successful as possible with your implementation.
Having a monthly, budgeted amount for on-going service is helpful for most companies. This way, you know your basic monthly service costs for maintaining your implementation. With a service agreement, you are more likely to call in for help with an issue. Many small issues can be resolved quickly, before they become bigger issues. Some of our clients know that they are going to be implementing a series of projects over the course of time. We offer more extensive plans for companies needing those on-going project services. Either way, we are here for you.
Below is the framework for our service options. We would be happy to customize an option to fit your Sage 300 support needs. Please let us know how we can help.
At Equation Technologies, we believe that top-notch customer support is all about balance. We’re big enough to provide the resources you need, yet small enough to make it personal. And while we have the technical skills to tackle any custom development or integration project, we’re also accountants, CPAs, and business process experts with “real world” experience to help your company improve workflow and efficiency.
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