The following services are within the scope of the Equation's Phone Tech Support service agreement for clients that are current and active with Sage Business care Subscription Plan:
The policies or inquiry categories listed below are intended to clarify the Phone Tech Support services that are available with this service contract.
Inquiry Category | Phone Support Service |
Network, Database or IIS Issues |
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Installation or Conversion |
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Connectivity Issues for Hosted Products |
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Customizations or Modifications |
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Citrix and Terminal Services |
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Application Modules |
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Productivity Tools, Options and Add-On Products |
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ODBC |
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The following services are NOT within the scope of the On-Going Support Service Contract service agreement:
Provide database repair and administration.We have the technical skills to tackle any custom development or integration project, we’re also accountants, CPAs, and business process experts with “real world” experience to help your company improve workflow and efficiency. We also take great pride in working with companies to get them back on track from failed ERP implementations.
Fresh Start Support Sage Project Recovery
“Equation Tech is the only vendor we have had that meets our needs every time, regardless. They are all highly knowledgeable, fast and friendly. They are also very reasonably priced”
Kerstin G. Kubina - Director, Billing and Collections McMURRY/TMG
Fill out the form to the right and we'll be happy to discuss your specific support requirements.
Equation Technologies
United States: 533 2nd Street Encinitas, CA 92024
Canada: #301 - 220 Brew Street Port Moody, BC V3H 0H6
Phone: 866.436.3530 • E-mail: info@equationtech.us
Equation Technologies ©2016