Sage 300 ERP Missing Visual Process Flows

Posted by EQ Tech on Wed, Jul 15, 2015

Missing the familiar Visual Process Flows in Sage 300 Version 2012 and newer (6.1 and 6.2) may have noticed a blank blue screen as shown in the second screenshot below. Luckily, there is an easy fix!

Visual-Process-flows-1of4

Visual-Process-flows-2of4

Adobe released v18.0.0.203 of their popular Flash Player Active X in June 2015 and the Sage 300 Visual Process Flows are not compatible with this release. As users have either updated their Flash Player through Windows Update (for Windows 8 or higher) or through an automatic update from Adobe (for earlier operating systems like Windows 7, Windows 2008 Server etc), the new version of Flash Player prevents the Visual Process Flows from displaying properly.

To restore the Visual Process Flows, identify your operating system and then follow the steps listed below. You can verify which version of Adobe Flash Player you are running by visiting this website: https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

Option 1: Windows 8, Server 2012 or Higher

Windows 8, Server 2012 or higher receive updates for Adobe Flash Player through Windows Update. To resolve the issue please perform the following:

  1. Open Control Panel Programs and Features
  2. Remove Adobe Flash Player (if listed)
  3. Open Windows Updates
  4. Click View Installed Updates
  5. Search for KB3065823
  6. Uninstall update
  7. Reboot PC

Process Flows should now display properly.

Note: Please ensure this update is not installed automatically or the update will be reinstalled and issue can reoccur.

Option 2: For earlier versions of Windows (Pre Windows 8)

To restore Visual Process Flows Adobe Flash must be downgraded to an earlier version. To restore Adobe Flash Player 18 ActiveX to version 16.0.0.305 please perform the following steps:

  1.  Download Uninstall Flash Player from the following link. https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html
  2. Download the older version of Adobe Flash Player 18 ActiveX 16.0.0.305 from the Flash Player archives (Released 2/5/2015) from the following link. https://helpx.adobe.com/flash-player/kb/archived-flash-player-versions.html
  3. Close any and all programs that use the Flash Player like Internet Explorer and Sage 300 ERP.
  4. Run the Uninstall_Flash_Player.exe. (Run as Administrator is recommended).
  5. Reboot your workstation to completely uninstall the flash player. 
  6. Extract the files from the archive downloaded in Step 2.
  7. Run the downloaded flash player install file called flashplayer18_0r0_160_winax.exe ONLY.
  8. Ensure the option for Automatic Update is disabled near the end of the install. 
  9. Check the Visual Process Flows again and it should display properly.

Additional Troubleshooting – When installing v16.0.0305 of Adobe Flash Player, some users may receive Java Error 1722 as shown below:

Visual-Process-flows-3of4

To resolve this error, use the uninstaller found in the zipped folder downloaded from Adobe (as shown below) to remove the installation before trying again to reinstall.

Visual-Process-flows-4of4
 
If you need additional information, or assistance please contact us and we would be happy to assist.

Topics: Sage 300 (ACCPAC)

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