--- title: Sage 300 ERP Missing Visual Process Flows description: Sage 300 users taking advantage of the Visual Process Flows available in Version 2012 and newer (6.1 and 6.2)? Luckily, there is an easy fix! image: https://www.equationtech.us/hubfs/Visual-Process-flows-1of4.png --- [866.436.3530](tel:+8664363530) | [** Customer Portal Login](https://na.myconnectwise.net/support/index.htm?Company=equationtech) [Speak With an Expert](https://www.equationtech.us/speak-with-an-expert) [![Equation Technologies - Sage Business Partner | San Diego](https://www.equationtech.us/hs-fs/hubfs/Redesign_Images/logo.png?width=230&name=logo.png "Equation Technologies - Sage Business Partner | San Diego")](https://www.equationtech.us/) - [Sage Services](https://www.equationtech.us/sage-services) - Products We Support - [Sage 300](https://www.equationtech.us/sage-services/sage-300-cloud) - [Sage Intacct](https://www.equationtech.us/sage-services/sage-intacct/) - [Sage CRM](https://www.equationtech.us/sage-services/sage-crm) - [Sage Payroll](https://www.equationtech.us/sage-services/sage-payroll) - [Sage HCM](https://www.equationtech.us/sage-services/sage-hcm-software) - [Sage FAS](https://www.equationtech.us/sage-services/fixed-assets) - [Sage Intelligence](https://www.equationtech.us/sage-services/sage-intelligence) - [Sage Enterprise Intelligence](https://www.equationtech.us/sage-services/sage-enterprise) - Services We Offer - [Software Selection](https://www.equationtech.us/software-solution-selection) - [Implementation](https://www.equationtech.us/sage-services/erp-implementation) - [Customization](https://www.equationtech.us/sage-services/customization) - [Support](https://www.equationtech.us/sage-services/support) - [Training](https://www.equationtech.us/sage-services/sage-training) - [Sage Cloud](https://www.equationtech.us/sage-services/hosting) - [Upgrades](https://www.equationtech.us/sage-services/upgrades) - [Extend Sage](https://www.equationtech.us/sage-integrations) - [Magento eCommerce](https://www.equationtech.us/sage-integrations#magento) - [ADP](https://www.equationtech.us/en/sage-300-sage-intacct-payroll-powered-by-adp) - [Aloha POS](https://www.equationtech.us/sage-integrations#aloha) - [Salesforce](https://www.equationtech.us/sage-integrations#salesforce) - [TimeClockPlus](https://www.equationtech.us/timeclockplus) - [Other Solutions](https://www.equationtech.us/other-solutions) - Industries - [Distribution](https://www.equationtech.us/distribution-management-software-solution) - [Education Nonprofit](https://www.equationtech.us/education-nonprofit-accounting-software) - [Financial Services](https://www.equationtech.us/financial-services-software) - [Franchise](https://www.equationtech.us/franchise-management-software) - [Healthcare](https://www.equationtech.us/healthcare-finance-software) - [Hospitality](https://www.equationtech.us/hotel-restaurant-accounting-software-solutions) - [Metal Processors & Distributors](https://www.equationtech.us/erp-for-metal-industry-businesses) - [Nonprofit](https://www.equationtech.us/nonprofit-accounting-software) - [Professional Services](https://www.equationtech.us/professional-services-software) - [SaaS & Technology](https://www.equationtech.us/erp-software-for-technology) - [Resources](https://www.equationtech.us/sage-software-resource-library) - [Technology Blog](https://www.equationtech.us/technology-blog) - [Training](https://www.equationtech.us/sage-services/sage-training) - [Online Videos](https://www.equationtech.us/sage-300-erp-accpac-tutorial) - [Case Studies](https://www.equationtech.us/case-studies) - [About](https://www.equationtech.us/about-us) - [Meet The Team](https://www.equationtech.us/management-team) - [Partners](https://www.equationtech.us/partners) - [Careers](https://www.equationtech.us/careers) - [Contact](https://www.equationtech.us/contact) This is a search field with an auto-suggest feature attached. - There are no suggestions because the search field is empty. # Sage 300 ERP Missing Visual Process Flows ![technology blog](https://www.equationtech.us/hubfs/Visual-Process-flows-1of4.png) **twitter **linkedin **facebook Missing the familiar Visual Process Flows in Sage 300 Version 2012 and newer (6.1 and 6.2) may have noticed a blank blue screen as shown in the second screenshot below. Luckily, there is an easy fix! ![Visual-Process-flows-1of4](https://www.equationtech.us/hubfs/Visual-Process-flows-1of4.png) ![Visual-Process-flows-2of4](https://www.equationtech.us/hubfs/Visual-Process-flows-2of4.png) Adobe released v18.0.0.203 of their popular Flash Player Active X in June 2015 and the Sage 300 Visual Process Flows are not compatible with this release. As users have either updated their Flash Player through Windows Update (for Windows 8 or higher) or through an automatic update from Adobe (for earlier operating systems like Windows 7, Windows 2008 Server etc), the new version of Flash Player prevents the Visual Process Flows from displaying properly. To restore the Visual Process Flows, identify your operating system and then follow the steps listed below. You can verify which version of Adobe Flash Player you are running by visiting this website: [https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html](https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html) **Option 1: Windows 8, Server 2012 or Higher** Windows 8, Server 2012 or higher receive updates for Adobe Flash Player through **Windows Update**. To resolve the issue please perform the following: 1. Open **Control Panel **- **Programs and Features** 2. Remove Adobe Flash Player (if listed) 3. Open **Windows Updates** 4. Click **View Installed Updates** 5. Search for **KB3065823** 6. Uninstall update 7. Reboot PC Process Flows should now display properly. **Note:** Please ensure this update is not installed automatically or the update will be reinstalled and issue can reoccur. **Option 2: For earlier versions of Windows (Pre Windows 8)** To restore Visual Process Flows Adobe Flash must be downgraded to an earlier version. To restore Adobe Flash Player 18 ActiveX to version 16.0.0.305 please perform the following steps: 1.  Download Uninstall Flash Player from the following link. [https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html](https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html) 2. Download the older version of Adobe Flash Player 18 ActiveX [16.0.0.305](http://download.macromedia.com/pub/flashplayer/installers/archive/fp_16.0.0.305_archive.zip) from the Flash Player archives (Released 2/5/2015) from the following link. [https://helpx.adobe.com/flash-player/kb/archived-flash-player-versions.html](https://helpx.adobe.com/flash-player/kb/archived-flash-player-versions.html) 3. Close any and all programs that use the Flash Player like Internet Explorer and Sage 300 ERP. 4. Run the **Uninstall_Flash_Player.exe**. (Run as Administrator is recommended). 5. Reboot your workstation to completely uninstall the flash player.  6. Extract the files from the archive downloaded in **Step 2**. 7. Run the downloaded flash player install file called *flashplayer18_0r0_160_winax.exe *ONLY. 8. Ensure the option for Automatic Update is disabled near the end of the install.  9. Check the Visual Process Flows again and it should display properly. **Additional Troubleshooting – **When installing v16.0.0305 of Adobe Flash Player, some users may receive Java Error 1722 as shown below: ![Visual-Process-flows-3of4](https://www.equationtech.us/hubfs/Visual-Process-flows-3of4.png) To resolve this error, use the uninstaller found in the zipped folder downloaded from Adobe (as shown below) to remove the installation before trying again to reinstall. ![Visual-Process-flows-4of4](https://www.equationtech.us/hubfs/Visual-Process-flows-4of4.png)  See Also: - [Common Sage 300 Errors (How to Fix)](https://www.equationtech.us/sage-accpac-blog/common-sage-300c-error) - [Sage 300: Can't Create Control](https://www.equationtech.us/sage-accpac-blog/troubleshooting-dual-monitor-and-screen-resolution-issues) - [Sage 300 UI Container Error Fix](https://www.equationtech.us/sage-accpac-blog/sage-300-ui-container-error) If you need additional information, or assistance please [contact us](https://www.equationtech.us/contact) and we would be happy to assist. ### Related Articles ##### [Sage 300 & Windows 10 End of Life: What You Need to Know](https://www.equationtech.us/sage-accpac-blog/sage-300-windows-10-end-of-life-what-you-need-to-know) There’s been a lot of conversation lately around Windows 10 end of life and what that means for... ##### [From Start-Up to Quarter Billion – How Sage 300 Scaled Success](https://www.equationtech.us/sage-accpac-blog/from-start-up-to-quarter-billion-how-sage-300-scaled-success) We also have a [video version](https://drive.google.com/file/d/1ssdM9iHt6Wz86A-VDvAER03NdXkAodg9/view?usp=sharing) of this article, where you can hear directly from one of our ERP... ##### [How to Simplify Payroll and Job Costing with Sage 300](https://www.equationtech.us/sage-accpac-blog/how-to-simplify-payroll-and-job-costing-with-sage-300) Getting payroll to play nice with your job costing system is like fitting a square peg into a round... ## Need Help Now? 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