So you’ve encountered the dreaded 49153 error while trying to log into your Sage 300 application? Fear not, this is usually a pretty straightforward error message and Equation Technologies can help walk you through our troubleshooting steps when someone contacts us with this error message.
First things first, what does 49153 actually mean? 49153 is the Sage developers’ code for failure to connect to the database. Really this just means that the Sage 300 application has launched (the front end) but when it tries to make its connection to the database (the back end) where your Sage 300 data resides, for one reason or another it cannot connect to the database. So where to start? Here are the steps Equation Technologies’ technicians follow to troubleshoot and address this error message.